Return Policy

• Return window: 15 days from the date of delivery.
• We accept returns of both defective and non-defective products, as described below.
• Exchanges are accepted — swap for a different size or product.
• Returns are free: a prepaid return label is included in your package, and there is no restocking fee.
• Refunds are initiated within 4 days of us receiving your return.

Because our oils, ghee and other products are food items, what we can take back depends on its condition:

• Damaged, leaking or broken items — including damage in transit.
• Defective or spoiled products — for example, an off smell or taste, rancidity, mould, or contamination — even if opened.
• Incorrect items — the wrong product, size or quantity versus your order.
• Products delivered past, or very close to, their best-before date.
• Non-defective items (for example, a change of mind or a wrong size ordered) — only if unopened and unused, with the seal intact, in the original packaging, and within the best-before date.

For damaged, leaking or wrong items, please tell us as soon as possible — ideally within 48 hours of delivery — with photos or an unboxing video, so we can resolve it quickly. Claims are still accepted up to the full return window.

• Opened, partly used or consumed products, unless there is a genuine quality issue.
• Products with a broken or tampered seal, or without their original packaging (unless the damage happened in transit).
• Products past their best-before date at the time of the return request (unless delivered that way).
• Products damaged after delivery through improper storage or handling — for example, exposure to heat, moisture or direct sunlight.
• Return requests made more than 15 days after delivery.
• Free samples and promotional gifts.

Natural variations are not defects: cold-pressed oils may be cloudy or have sediment, ghee may solidify or turn grainy in cool weather, and colour, aroma and texture can vary from batch to batch. Unopened items with such variations can still be returned as non-defective items.

• Contact us at teams@alyaara.com or WhatsApp +91 81 976 976 76 with your order number, the item(s), the reason, and photos of the product and packaging.
• We review requests within 24–48 hours and confirm the return or exchange.
• Send the item back in any of three ways: by mail using the prepaid return label from your package, at a courier drop-off location, or in person at our Bengaluru store (352, Gear School Rd, Janatha Colony, Doddakannelli, Bengaluru 560035; Tuesday–Sunday, 10:00 AM–8:00 PM).
• If the return label is missing from your package, tell us and we will send one at no cost.

For leaking or broken items, we may not need the product back; in that case we will confirm by message and issue your refund or replacement directly.

• Approved returns are settled by a full refund of the product price or a replacement/exchange, as you prefer and subject to availability.
• For an exchange to a higher-priced item, you pay the difference; for a lower-priced item, we refund the difference.
• Refunds are initiated within 4 days of us receiving and checking the returned item (or of approving a claim where no return is needed).
• Refunds go back to the original payment method via Razorpay. Banks usually take 5–7 business days to show the credit.
• There is no restocking fee and no charge for the return shipment. For damaged, defective or incorrect items, any delivery charge you paid is also refunded.

If the outer box is badly damaged or leaking at delivery, you may refuse the parcel or note it with the delivery partner, and please photograph it. Contact us right away and we will send a replacement or refund at no cost to you.

We cannot resell food that has been opened or that has left our care without its seal, so these conditions keep every bottle and jar safe for the next customer. Whenever there is a real quality problem, we will always make it right.